Privacy Policy

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/

1. Introduction

The Central BC Railway and Forestry Museum respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing virtual products, registering for programs, creating an account, or interacting with our online services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you may contact us about privacy-related matters.

2. Information We Collect

We may collect personal information when you:

• Create a user account
• Complete a guest checkout
• Purchase virtual products, including events, workshops, programs, or similar offerings
• Register for museum programming or group bookings
• Submit forms through the website
• Contact us directly
• Sign up for memberships, volunteer opportunities, or other museum-related services

The information collected may include:

• Name
• Email address
• Phone number
• Billing information
• Account login information
• Order history
• Program, event, workshop, or membership registration details
• Any information you voluntarily submit through forms or communications

3. How We Use Your Information

We use personal information to:

• Process purchases and registrations
• Manage user accounts and guest checkout orders
• Provide access to purchased virtual products, events, workshops, or programs
• Communicate about orders, bookings, memberships, volunteer inquiries, or programming
• Respond to questions or requests
• Improve the website and user experience
• Maintain records required for administrative, legal, or operational purposes

4. Third-Party Sharing

We do not share personal information with third parties except where necessary to operate the website, process transactions, comply with legal obligations, or protect the rights and safety of the organization and its users.

Non-personal information may be shared with Google Analytics to help us understand website traffic, visitor behaviour, and site performance.

5. Google Analytics

Our website may use Google Analytics to collect non-personal information such as:

• Pages visited
• Time spent on the website
• Browser type
• Device type
• General geographic location
• Referral sources

This information is used for reporting and website improvement purposes. Google Analytics does not provide us with personally identifying information.

6. WooCommerce and Online Purchases

This website uses WooCommerce to support standard e-commerce functions, including user accounts, guest checkout, order processing, and purchase records.

Information submitted during checkout is used to complete your order and provide access to the applicable virtual product, event, workshop, program, or service.

7. Payment Information

Payment information may be processed through secure third-party payment providers connected to the website. The Central BC Railway and Forestry Museum does not intentionally store full payment card details on its website unless required by the payment provider or platform functionality.

8. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including order processing, account administration, recordkeeping, legal compliance, and organizational operations.

10. Your Rights

Depending on applicable privacy laws, you may request access to, correction of, or deletion of your personal information. You may also contact us with privacy-related questions or concerns.

11. Children’s Information

The Central BC Railway and Forestry Museum offers programming that may involve children, families, schools, and educational groups. Personal information submitted through the website should be provided by a parent, guardian, teacher, or authorized adult where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised effective date.

13. Contact

For questions about this Privacy Policy or how your personal information is handled, please contact:

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/

Product Policy

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/

1. Overview

This Product Policy applies to products and services sold through the Central BC Railway and Forestry Museum website.

Products sold on the website are strictly virtual and may include, but are not limited to:

• Event registrations
• Workshop registrations
• Program bookings
• Educational programming
• Group booking reservations
• Membership-related purchases
• Other virtual or digital purchase items connected to museum services

2. No Physical Products

Unless clearly stated otherwise on a product page, products purchased through this website are virtual only. No physical item will be shipped as part of the purchase.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, dates, times, pricing, availability, and registration details are accurate. However, errors may occur.

The Central BC Railway and Forestry Museum reserves the right to correct errors, update product information, adjust availability, or cancel a listing where necessary.

4. Events, Workshops, and Programs

Virtual products may represent admission, registration, or participation in museum-related events, workshops, programs, or bookings.

Customers are responsible for reviewing all relevant details before purchasing, including:

• Event or workshop date
• Time
• Location, if applicable
• Participant requirements
• Age restrictions or supervision requirements
• Program details
• Cancellation or refund terms

5. Access and Confirmation

After purchase, customers may receive an order confirmation by email. This confirmation may serve as proof of purchase, registration, or booking.

Customers are responsible for providing accurate contact information at checkout to ensure they receive relevant order and program communications.

6. Pricing and Taxes

All prices are listed on the website and may be subject to applicable taxes or fees. Prices may change without notice, but changes will not affect completed purchases unless required due to an error or issue with the order.

7. User Accounts and Guest Checkout

The website may allow customers to purchase products through a user account or guest checkout. Customers are responsible for maintaining the confidentiality of their account login information and for all activity under their account.

8. Availability

Some virtual products, events, workshops, programs, or bookings may have limited availability. A purchase is not guaranteed until the order is successfully completed and confirmed.

9. Changes to Products or Programs

The Central BC Railway and Forestry Museum may modify, reschedule, postpone, or cancel events, workshops, programs, or bookings due to operational needs, weather, staffing, safety concerns, low registration, or circumstances beyond its control.

Where a product or program is changed, we will make reasonable efforts to notify affected customers using the contact information provided at checkout.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate purchase and contact information
• Reviewing all product and program details before purchase
• Attending or participating at the scheduled date and time, where applicable
• Following any museum rules, safety requirements, or participant guidelines
• Contacting the museum promptly if there is an issue with an order

11. Contact

For questions about products, events, workshops, programs, or online purchases, please contact:

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/

Cancellation and Refund Policy

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/

1. Overview

This Cancellation and Refund Policy applies to purchases made through the Central BC Railway and Forestry Museum website.

Products sold on the website are strictly virtual and may include events, workshops, programs, registrations, bookings, memberships, or similar museum-related offerings.

2. General Refund Terms

Refund eligibility may depend on the type of product purchased, the timing of the cancellation request, and the specific event, workshop, program, or booking terms stated at the time of purchase.

Unless otherwise stated on the product page or registration page, all refund requests are reviewed on a case-by-case basis.

3. Customer-Initiated Cancellations

If you need to cancel a registration, booking, workshop, or event purchase, please contact the Central BC Railway and Forestry Museum as soon as possible.

Refunds may not be available for cancellations made close to the scheduled event, workshop, program, or booking date, especially where space was limited or costs have already been incurred.

4. Museum-Initiated Cancellations

The Central BC Railway and Forestry Museum reserves the right to cancel, postpone, or reschedule events, workshops, programs, or bookings due to:

• Weather conditions
• Safety concerns
• Insufficient registration
• Staffing or operational issues
• Site closures
• Circumstances beyond our control

If the museum cancels an event, workshop, or program, customers may be offered a refund, credit, transfer, or rescheduled date, depending on the circumstances.

5. Rescheduled Events or Programs

If an event, workshop, program, or booking is rescheduled, registered customers will be notified using the contact information provided at checkout.

Customers may be offered the opportunity to attend the rescheduled date. If the rescheduled date does not work, refund or credit options may be considered depending on the nature of the purchase.

6. No-Show Policy

Failure to attend a scheduled event, workshop, program, or booking may result in forfeiture of the purchase amount. Refunds are generally not provided for no-shows.

7. Digital or Virtual Purchases

Because products sold through the website are virtual, access-based, or registration-based, refunds may be limited once confirmation, access, or participation details have been provided.

8. Memberships

Membership purchases may be subject to separate terms or benefit limitations. Membership benefits, including free admission, gift shop discounts, library and archive borrowing privileges, and facility booking discounts, are described on the website and may be updated from time to time.

9. Processing Refunds

Approved refunds will generally be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider, bank, or card issuer.

10. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact:

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/

Please include:

• Your name
• Order number, if available
• Email address used for the purchase
• Product, event, workshop, or program name
• Reason for the cancellation or refund request

Terms and Conditions

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/

1. Agreement to Terms

By accessing or using the Central BC Railway and Forestry Museum website, creating an account, completing a guest checkout, purchasing a product, registering for a program, or participating in website services, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use the website.

2. About the Website

This website is operated for the Central BC Railway and Forestry Museum, which showcases rail and forest industrial heritage from Northern Interior British Columbia.

The museum is situated on the ancestral territory of the Lheidli T’enneh Nation, located at the confluence of the Nechako and Fraser Rivers.

The website offers information about collections, programs, memberships, volunteering, events, workshops, school tours, group bookings, and other museum-related services.

3. E-Commerce Platform

This is a standard e-commerce website built on the WooCommerce platform. The website may include:

• Product listings
• Event and workshop registrations
• User accounts
• Guest checkout
• Order processing
• Payment processing
• Membership or program purchases
• Standard e-commerce functionality

4. Virtual Products

Products sold on this website are strictly virtual unless otherwise clearly stated. These may include event registrations, workshops, educational programs, bookings, memberships, or similar museum-related offerings.

No physical products are shipped as part of these purchases.

5. User Accounts

Users may be able to create accounts on the website. You are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying the museum if you believe your account has been accessed without authorization

The Central BC Railway and Forestry Museum may suspend or remove accounts that misuse the website or violate these terms.

6. Guest Checkout

The website may allow purchases through guest checkout. Guest checkout users are responsible for providing accurate billing, contact, and registration information.

7. Orders and Payment

By placing an order, you agree to provide accurate and complete information. Orders are subject to confirmation, payment approval, product availability, and any specific terms listed on the relevant product or registration page.

The Central BC Railway and Forestry Museum reserves the right to refuse, cancel, or correct an order if there is an error, suspected misuse, payment issue, or other reasonable concern.

8. Pricing and Availability

Prices, availability, and product details may change without notice. We make reasonable efforts to keep information accurate, but errors may occur.

If an error affects an order, we may contact you to correct the issue, cancel the order, or provide an alternative solution.

9. Events, Workshops, Programs, and Bookings

Customers are responsible for reviewing event, workshop, program, and booking details before purchasing.

The museum may reschedule, modify, postpone, or cancel programs or bookings due to operational needs, weather, safety concerns, staffing, low registration, or circumstances beyond its control.

10. Cancellations and Refunds

Cancellations and refunds are governed by the website’s Cancellation and Refund Policy. Refund eligibility may vary depending on the product, event, workshop, program, or booking.

11. No Shipping

Because products sold through the website are strictly virtual, no shipping policy is required and no physical shipment should be expected unless a product page clearly states otherwise.

12. Memberships

Membership purchases may provide benefits described on the website, such as free museum admission for the year, discounts, borrowing privileges, or facility booking discounts.

Membership benefits may be subject to restrictions, exclusions, expiry dates, or updates.

13. Website Content

All website content, including text, images, logos, graphics, page layouts, and educational materials, is provided for informational and museum-related purposes.

Content may not be copied, reproduced, modified, or redistributed without permission, except where permitted by law.

14. Acceptable Use

You agree not to:

• Use the website for unlawful purposes
• Interfere with website security or functionality
• Attempt unauthorized access to accounts, systems, or data
• Submit false, misleading, or harmful information
• Use the website to distribute spam, malware, or malicious content
• Misuse checkout, registration, or account features

15. Third-Party Services

The website may rely on third-party services for payment processing, analytics, website functionality, or embedded tools.

Use of third-party services may be subject to their own terms and privacy policies.

16. Google Analytics

The website may use Google Analytics to collect non-personal information about website use and performance. This information helps improve the website and visitor experience.

17. Limitation of Liability

To the fullest extent permitted by law, the Central BC Railway and Forestry Museum is not liable for indirect, incidental, consequential, or special damages arising from use of the website, online purchases, account access, program registration, or inability to use the website.

Nothing in these terms limits liability where it cannot legally be limited.

18. Website Availability

We aim to keep the website available and functional, but we do not guarantee uninterrupted or error-free access. The website may be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.

19. Privacy

Use of the website is also governed by the Privacy Policy, which explains how personal information is collected, used, and protected.

20. Changes to These Terms

The Central BC Railway and Forestry Museum may update these Terms and Conditions from time to time. Updated terms will be posted on the website with a revised effective date.

Continued use of the website after updates means you accept the revised terms.

21. Governing Law

These Terms and Conditions are governed by the laws of British Columbia and the applicable laws of Canada.

22. Contact

For questions about these Terms and Conditions, please contact:

Central BC Railway and Forestry Museum
850 River Road
Prince George, BC V2L 5S8
Canada
Email: info@pgrfm.bc.ca
Phone: (250) 563-7351
Website: https://pgrfm.bc.ca/